Privacy Policy

Last updated: May 2026

At Pen & Paper (buypenandpaper.com), we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase.

Information We Collect

Personal Information: Name, email address, phone number, shipping address, and billing address when you place an order or create an account.
Payment Information: We do not store your payment details. All transactions are processed securely through our payment partners.
Usage Data: Pages visited, products viewed, and browsing behaviour to improve your shopping experience.
Device Information: IP address, browser type, and device type for security and analytics purposes.

How We Use Your Information

To process and fulfil your orders
To send order confirmations, shipping updates, and invoices
To respond to your queries and provide customer support
To send promotional emails and offers (you can opt out at any time)
To improve our website and product offerings
To comply with legal obligations, including GST reporting

Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your data with:

Logistics Partners: To deliver your orders
Payment Gateways: To process transactions securely
Analytics Providers: To understand website usage (data is anonymised)

Data Security

We use industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Cookies

We use cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can disable cookies in your browser settings, though this may affect some website functionality.

Your Rights

You have the right to access, correct, or delete your personal information. To make a request, contact us at hello@buypenandpaper.com.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date.

Contact Us

For privacy-related queries, email us at hello@buypenandpaper.com.