Shipping & Returns
Shipping & Returns Policy
Shipping Policy
Delivery Coverage
We deliver to most pincodes across India. Enter your pincode at checkout to confirm availability. For remote areas, delivery timelines may vary.
Delivery Timelines
- Metro Cities (Delhi, Mumbai, Bangalore, Chennai, Hyderabad, Kolkata, Pune): 2–4 business days
- Tier 2 & Tier 3 Cities: 4–7 business days
- Remote Areas: 7–10 business days
Shipping Charges
- Free Shipping on orders above ₹499
- Standard Shipping: ₹49 for orders below ₹499
- COD Charges: ₹30 additional for Cash on Delivery orders
Order Processing
Orders are processed within 1–2 business days. You will receive a shipping confirmation email with a tracking link once your order is dispatched.
Tracking Your Order
Use the tracking link sent to your email/SMS to monitor your delivery. You can also contact us with your order number for updates.
Returns & Refunds Policy
Return Window
We accept returns within 7 days of delivery for eligible products.
Eligible for Return
- Unused and unopened products in original packaging
- Defective or damaged products (report within 48 hours of delivery with photos)
- Wrong item received
Not Eligible for Return
- Products that have been used or opened
- Items without original packaging
- Customised or personalised products
- Products damaged due to misuse
How to Initiate a Return
- Email us at returns@buypenandpaper.com with your order number and reason for return
- Our team will review your request within 24–48 hours
- If approved, we'll arrange a pickup or ask you to ship the item back
- Once received and inspected, your refund will be processed
Refund Timeline
- UPI / Net Banking: 3–5 business days
- Credit / Debit Card: 5–7 business days
- COD Orders: Refund via bank transfer within 7–10 business days
Exchange Policy
We currently offer exchanges for defective or wrong items only. For other exchanges, please return the original item and place a new order.
For any questions, contact us at hello@buypenandpaper.com.